Frequently Asked Questions
We spare no effort to offer you only the finest wool outdoor apparel of functional design and quality construction, therefore Sleeping Indian will repair or replace any product found by us to be defective in either materials or workmanship. We will also give you credit towards another item for any product returned to us in new condition within 90 days of purchase.
When ordering by phone please call 406-295-9339 during regular business hours. To order on-line 24 hours a day, visit our website at www.sleepingindianshop.com.
Orders should be expected to take 6 - 8 weeks from order to shipment date. During the holiday season there could be additional delays. All custom orders must be paid in full. Orders must be accompanied by a prepayment (credit or debit card), before shipment. We accept Visa, Mastercard, Discover and American Express.
For product information, please call 406-295-9339. We will be glad to help you with any questions concerning our products and guide you to those items which will be the most beneficial to your specific situation.
Call our customer service line at 406-295-9339 from 8 am to 5 pm C.S.T. with any questions regarding the status of an order or return.
Our office hours are from 8 a.m. to 5 p.m. (C.S.T.) Monday through Friday.
At Sleeping Indian, we have the ability to make minor modifications in length to the body and/or sleeves of our garments. When ordering with customizations, please call our customer service line Monday – Friday at 406-295-9339. Hours are 8am-5pm (C.S.T.)Please note that custom garments are non-refundable.
Orders are shipped standard ground by UPS unless otherwise requested. Allow up to 7 working days for standard UPS delivery from time of shipment. UPS rapid delivery options are available. Please include a street address because UPS does not deliver to a post office box. Our UPS shipments require adult signature delivery.
For larger quantities please call 406-295-9339.
Not sure which item to get that special person? Give us the name and address of anyone you would like to have sent a gift certificate, along with payment for the value of the certificate. We will personalize the certificate with a message from you.
You have 30 days from the day your package is delivered to return items for a refund. Please pack items securely. Your package should be insured and prepaid. All returns should include a written explanation for the return, along with name, address, and approximate date of purchase. If possible, please enclose a copy of your invoice. For prompt processing include a daytime phone number. Returned items should be dry cleaned if dirty. Items returned soiled will be assessed a $35.00 cleaning charge. Please send all returns and correspondence to our complete address.
Sleeping Indian will cover repairs found by us to be the result of defective materials or workmanship. For those garments or equipment in need of repair due to wear and tear, improper care, or accidents there will be a repair charge assessed. Charges vary depending on the specific repairs needed. Please call 406-295-9339 for specifics. If your garment or equipment is determined to be beyond repair, we will extend to the owner the opportunity to purchase a duplicate garment at a 50% discount off the current retail price.